How On The Green Games uses your information and how you can control optional analytics and advertising measurement cookies.
We collect only the personal information we reasonably need to operate our website, respond to enquiries, check availability and manage and fulfil bookings.
Depending on how you use our website and services, this may include your name, email address and other contact details you provide, wedding date, venue and postcode, package choices, timings, booking notes and communications with us.
We may also hold records relating to your booking, such as the amount paid, payment status, refunds and transaction references.
Under UK data protection law, we must have a lawful basis for using your personal information.
We primarily use your information where it is necessary to take steps at your request before entering into a contract with you, or to perform our contract with you. This includes checking availability, providing quotes, managing your booking, communicating with you and arranging delivery, setup and collection.
We may also process and retain certain information where necessary to comply with our legal obligations, including tax and accounting requirements.
Where appropriate, we may process limited information for our legitimate interests in operating and protecting our business, such as preventing misuse, maintaining appropriate business records and resolving disputes.
Where consent is required, such as for optional analytics or advertising measurement technologies, we rely on your consent. You can withdraw that consent at any time through Cookie settings in the website footer.
Payments are processed securely by Stripe.
On The Green Games does not collect, receive or store your full payment card details. Card information is entered directly into Stripe's payment system and is processed by Stripe in accordance with its own privacy and security practices.
We receive and retain information relating to the transaction, such as the amount paid, payment status, refunds and transaction reference. We use this information to administer your booking, reconcile payments and maintain appropriate business and accounting records.
We use trusted third-party service providers where necessary to operate our website and provide our services.
These currently include Netlify for website hosting and infrastructure, Supabase for our website and booking system, Stripe for payment processing, Resend for booking-related emails, and Google for optional website analytics and advertising measurement.
These providers may process limited personal information on our behalf or, where applicable, as an independent data controller. We only use providers where their services are reasonably necessary for operating our business or where you have consented to the relevant processing.
Some service providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer of personal information, we rely on the appropriate safeguards provided by the relevant service provider.
Our website uses cookies and similar technologies for essential website functions and, with your permission, analytics and advertising measurement.
When you first visit the website, optional analytics and advertising measurement technologies are denied unless you choose to allow them. We store your cookie preference in your browser so that we do not need to ask you on every visit.
You can change or withdraw your choice at any time using Cookie settings in the website footer.
Necessary storage supports functions you request from the website and allows us to remember your cookie preferences. These technologies are required for relevant website functionality and are not used by us for advertising or website analytics.
If you allow Analytics, Google Analytics may use cookies such as _ga and related technologies to help us understand how people use the website, including visits and popular pages.
We use this information to understand website performance and improve the experience for visitors.
If you allow Advertising measurement, Google Ads measurement technologies may be used to understand whether interactions with our advertising result in bookings or other useful actions on the website.
This category is also configured so that future Google Ads conversion measurement can respect your existing consent choice. We do not currently use this consent setting for personalised advertising or remarketing.
You can accept all optional cookies, reject all non-essential cookies, or choose Analytics and Advertising measurement separately.
Rejecting optional cookies does not prevent you from checking availability or making a booking.
We do not keep personal information for longer than reasonably necessary.
Information relating to bookings, payments and transactions may be retained for as long as necessary to meet our tax, accounting and other legal obligations and to establish or defend legal claims.
Information that is no longer required for the purpose for which it was collected, and which we have no legal or legitimate reason to retain, will be deleted or securely disposed of.
We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, loss, misuse or disclosure.
We minimise the information we collect and use established third-party providers to handle services such as payment processing rather than collecting sensitive payment card information ourselves.
No internet-based system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature and amount of information we process.
Depending on the circumstances, UK data protection law may give you the right to:
These rights are not absolute and may not apply in every circumstance. For example, we may need to retain certain booking or transaction records where required by law.
To exercise any of these rights, contact us using the details below.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. We would appreciate the opportunity to address any concern directly first, but you are not required to contact us before approaching the ICO.
On The Green Games Ltd is the data controller responsible for the personal information described in this notice.
For questions about this policy, how we use your personal information, or to exercise your data protection rights, contact us at bookings@onthegreengames.co.uk.